Refund policy

Refund and Replacement Policy

We want you to be happy with your seafood. Because seafood is perishable, please check your order carefully when it arrives.

Check your parcel at delivery
Open and check your parcel in front of the delivery rider. If the seafood is spoiled, damaged, incorrect, or short in quantity, tell the rider at the time of delivery and contact us immediately.

Replacement or refund
If the issue is reported at the time of delivery, we will replace the item or refund you for it.

Claims after delivery
Once the parcel has been accepted, we are not able to take returns or claims, as seafood is a perishable product.

Contact us
Email us at seafood.spot2024@gmail.com for any help with your order.